O Studio Oz Pty Ltd 691 544 671, its related companies and O-Studio franchised Studios (collectively, 'O-Studio', 'we', 'us', or 'our') respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). This Privacy Policy applies to all of your dealings with O-Studio, whether at one of the Studios, the O-Studio Support Office or via the O-Studio website.
1. What information we collect
Personal information under the Privacy Act includes information or an opinion about an individual who is identifiable or reasonably identifiable, whether the information is true or not and whether the information or opinion is recorded in a material form or not.
We collect personal information necessary to provide our services, manage your membership, and improve your experience. This may include personal details, account information, health and wellbeing data, payment details, and website analytics information.
We understand that protecting your privacy in relation to health and sensitive information is especially important. To provide services from the Studios, we may collect and hold your sensitive information including health and medical information and information relating to any disability or accessibility requirements.
At all times we will limit the collection of sensitive information to the minimum amount required in the circumstances.
2. How we collect your information
We collect information when you register, book, purchase, or communicate with us, and when you use our website or digital systems. We may also receive information from third parties such as referral partners or payment providers.
3. How we use your information
Your information is used to provide services, manage bookings, communicate updates, ensure safety, conduct analytics, and meet legal obligations. Aggregated, de-identified data may also be used for business insights.
4. Disclosure of information
O-Studio may use and disclose personal information for related purposes to third parties at any point in time, where permitted by law, including:
- government bodies such as the ATO, ASIC, the police or courts (as required by law);
- related bodies corporate;
- our employees;
- various law enforcement agencies and governments for security, customs and immigration purposes;
- banking services providers;
- professional or government organisations; and
- contracted services such as information technology service providers, external advisors, or marketing and communications agencies.
All recipients must comply with our privacy and security standards.
We may only use or disclose your personal information for the purpose for which it was collected (the ‘primary purpose’), or for a secondary purpose if an exception applies. The primary purpose of collection means the main reason for collection. For example, where you have provided us with your personal information so that we can process your purchase from us, we will use your personal information to process that purchase. We may use or disclose your personal information for a secondary purpose where an exemption applies, including for example:
- where you have given your consent for the secondary use or disclosure;
- where you would reasonably expect the secondary use or disclosure, and the secondary use or disclosure relates to the primary purpose of collection (or directly relates to the primary purpose of collection in the case of sensitive information);
- a ‘permitted general situation’ or a ‘permitted health situation’ exists in relation to the personal information, for example, relating to:
- lessening or preventing a serious threat to life, health or safety;
- taking appropriate action in relation to suspected unlawful activity or serious misconduct;
- where such use or disclosure is required or authorised by law, for example to comply with a subpoena, a warrant or other order of a court or legal process;
- where we believe that the collection use or disclosure is reasonably necessary to establish, exercise or defend a legal or equitable claim or for the purposes of a confidential alternative dispute resolution process;
- we believe that the secondary use or disclosure is reasonably necessary for one or more enforcement related activities conducted by or on behalf of an enforcement body.
O-Studio does not rent, sell or exchange your personal information without your prior approval and outside of the secondary purposes.
5. Data storage and security
We take reasonable steps to ensure your personal information is secure and protected against misuse, interference, loss and unauthorised access, modification or disclosure. Sensitive health data is encrypted. However, we cannot guarantee the security of your personal information. In case of a serious data breach, affected individuals and authorities will be notified as required by law.
6. Cookies and analytics
To improve O-Studio’s services, O-Studio sometimes collects de-identified information from web users (‘cookies’). A cookie is a small text file placed on your computer by a web server when you access a website. Cookies identify the computer that is being used, they do not identify the individual user. O-Studio may use cookies for reasons that include customising our website according to site behaviour and previous preferences, and recognising a computer that has visited our website before. It is not used for any other purpose. Aggregated data may be shared with third parties.
You can choose to not allow this information to be collected by configuring your preferences and options in your web browser. Disabling cookies may reduce the functionality and accessibility of the O-Studio website.
7. Access and correction
You may request access to or correction of your personal information at any time. We will respond within a reasonable period after it is made, and in accordance with the Privacy Act.
Should we for any reason refuse your request for correction of personal information, you will be advised in writing of the grounds for refusal and notified of the available complaint mechanisms.
8. Direct marketing
We may send direct marketing communications and information about our products and services, updates, offers, or wellness content that may be of interest to you. These communications may be sent in various forms including mail, SMS or email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). You can opt out at any time using the unsubscribe link (where the communication is sent by email) or by contacting us – please see the details below.
9. International data disclosure
Some of our service providers may be located overseas or may store information (including your personal information) that we provide them overseas. Where your personal information is disclosed to an overseas recipient, we will use reasonable efforts to ensure your details are only held and processed in accordance with the Privacy Act.
10. Updates to this policy
We may update this policy periodically when required by law and when our information handling practices change. The latest version will be available on our website with the updated date listed at the top of this Privacy Policy.
11. Complaints
If you believe your privacy has been breached, please contact us using the information below and we will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they might be resolved. At all times, privacy complaints will be dealt with promptly, confidentially, and seriously.
12. Contact us
If you have questions or wish to make a privacy-related request or complaint, please contact us:
O-Studio Oz Pty Ltd
Email: privacy@ostudio.com.au
Address: PO Box 58, Bli Bli QLD 4560
Website: www.ostudio.com.au
